Refund Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

• Login to our online return portal using your email address and order ID
• Choose the products you wish to return or exchange from your order
• Print your prepaid shipping label that you will receive by email
• Send all items back to us using the label provided

Additional Information:

• We will do our very best to process your refund, replacement product, or store credit within 5 days
• Starzcom will pay for the shipping fee
• Starzcom cannot supply credits, exchanges etc for damaged or lost goods
• Contact information for us if you have questions is hello@starzcom.com